« The right of access is one of the rights guaranteed to everyone under the General Data Protection Regulation. With Talend Data Catalog, what used to take 30 days, searching information on the right to access data, now takes just five days. »
Thomas Elm, Data Protection Officer
50 million customers
300 gigabytes per day
From 30 days to just five days
searching information on the right to access data
A 12 percent increase
in satisfaction of Elite customers

Using customer data responsibly

Accor has redefined its core business around the idea of "Enhanced Hospitality," with tailor-made services to anticipate the slightest wishes of its guests and make them experience moments of emotion. But this personalization had to be responsible.

The protection of personal data is everyone's business. Accor has turned data governance into a major challenge for all its 280,000 talents. With Talend, Accor has also created a framework of trust around data. Now the right of access to personal information under the GDPR has gone from 30 days, the legal time limit, to 5 days.

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